Creative Etchings 2830 So. Coral Sioux City, IA. 51106 info@creative-etchings.com CUSTOMER SERVICE Email is the quickest & most efficient way for us to address your questions or concerns. We can be reached at info@creative-etchings.com. All emails are responded to in a timely manner. We can also be reached by phone at 712-223-0493. GUARANTEE 1. If your order arrives and it is incorrect, defective or damaged in any way, e-mail or call us as soon as possible and we will have another one made and shipped to you immediately. 2. If the order was damaged in shipment, please notify us within 7 days for the purpose of filing a damage claim with the shipper. We may need to have the original back. 3. Please understand that minor bubbles, wrinkles and other variations are inherent to even the finest crystal, and are not considered defects. 4. Please double check your order, including all spelling, to assure it is accurate. We can not redo or refund orders if the engraving was done as it was entered on the order form. PAYMENT INFORMATION We accept Visa / MasterCard. A Check or Money Order is also accepted. Email us for details. YOUR PRIVACY All information provided to Creative Etchings by our customers will not be shared with anyone outside the company. Our customer list is confidential, and will not be shared with any outside party. We do not add our customers to any type of mailing list. ORDER SECURITY All online transactions are handled with the industry-standard Secure Sockets Layer (SSL) technology . This prevents your information from being intercepted when it is transmitted across the Internet. When you enter your credit card number and personal information into the order form, it is transmitted in an encrypted (scrambled) form, then decoded when it gets to us. This provides a secure shopping environment for all our customers. SALES TAX 5% sales tax will be applied to items shipped to locations within the state of Iowa. |